Client Management

Simplifies communication,
accelerates visibility,
transforms business relationships.

Give clients greater visibility and control through a connected portal that brings bookings, workforce information, compliance, costs and performance together. DRS helps recruitment businesses create more transparent client relationships without adding more administration for their own teams.

Manage Client Requirements from Booking Through to Delivery.

Set client and site requirements within DRS, including qualifications, licence capability, experience, compliance requirements and other assignment criteria, helping recruiters identify suitable workers for each booking.

Client, site and candidate information remains connected throughout the process, giving recruiters greater visibility of requirements, assignments and workforce performance while maintaining a clear operational record.

Infringements, sanctions, site bans and operational incidents can also be retained against candidate records, with supporting information and appropriate client visibility creating an auditable history of workforce performance.

Manage Complex Pay and Charge Rates with Greater Control.

Manage pay and charge information across different clients, sites and working arrangements, with support for complex rate cards, minimum hours, overtime, POA, breaks, other work, expenses and night-out payments.

Pay and charge information remains connected from the original booking through to payroll, invoicing and client cost reporting, helping reduce manual intervention and providing greater visibility across the process.

Give Clients Greater Visibility Through the DRS Client Portal.

The DRS Client Portal gives clients direct access to the information they need without creating additional administration for recruitment teams. Clients can manage bookings and amendments, review timesheets and hours, access finance and cost information, and view relevant compliance and workforce information.

KPI reporting, infringements and workforce performance provide greater operational visibility, while sites can download candidate audit packs when required. This creates a more transparent relationship between agency and client, with both working from consistent, up-to-date information.

Managing Director, ERUK.

Having used the platform for four years to improve our booking processes, compliance, and client management, we couldn’t be happier with the results. The expertise and knowledge of the industry within the DRS team was evident from the offset. 

Feature summary

  • Client and site management
  • Client and site booking requirements
  • Client Portal booking amendments and cancellations
  • Timesheet and hours visibility
  • Client finance and cost information
  • Complex pay and charge rate management
  • Compliance information and candidate audit packs
  • KPI and workforce reporting
  • Infringement and workforce performance visibility
  • Accident and incident information
  • Site bans and sanctions
  • Client document storage
  • Second-tier supplier visibility
  • Client permissions and access controls

Key benefits

  • Give clients greater visibility without increasing administration
  • Keep booking, compliance, cost and performance information connected
  • Improve transparency between agency and client
  • Provide faster access to operational and KPI information
  • Maintain a clearer audit trail across client activity
  • Support more complex client and multi-site relationships

Powering Candidate Connectivity

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Approximate text messages sent every day!

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